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Host process does not start

Viewed 3101 times since Thu, Mar 21, 2013 11:30 PM
If the Host process fails to load even though it has been configure to do so by default using the  "Load Host at Windows startup (run as service)" setting then you may wish to take advantage of a new feature available in version 11.12.

When a Host was running on Windows 7 or 8, Server 2008 or 2012, and under certain conditions it was reported that the Host module failed to launch as configured. Occasionally an error would appear after a logon that reads, "The application was unable to start correctly (0xc0000142). Click OK to close the application." For a short while during Windows user session initialization, no interactive applications are allowed to start. Factors that could complicate the timing of the process launch after logging in to Windows include Windows group policies, logon scripts, autologon configuration or other third party software.

As a result the Netop Host version 11.12 offers a new option to delay the start up of the Host process after Windows logon. The new setting option is available in the netop.ini file located in C:\Windows. Open this file in Notepad to edit it. Look for the heading [Service] if it does not exist, add it to the end of the file on a new line and on the next line add the value DelayLoad=1000. Your entry should look like this.

[Service]
DelayLoad=1000


Save the netop.ini file in its original location and restart the Netop Helper Server to apply the setting. This setting creates a delay of 1000 milliseconds before the Host process is loaded. If the problem persists after a Windows reboot you may need to increase the value by increments of 1000 to find the optimum setting for your environment.  The default value is 0 and the maximum value is 30000.

This feature is designed to overcome occurrences of application start errors on nhstw32.exe, the Host process and it may also help with ctfmon.exe, a Windows process.

Article Properties
  • Business area: Secure Remote Control
  • Language: EN
  • Product: Remote Control
  • Product version: All
  • Resource type: Technical article
  • Solutions: Secure Remote Control
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