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Netop Remote Control: Mac Technical Specifications

To accommodate all your end-users - especially if supporting BYOD initiatives - your remote control solution needs to offer the same support for Mac as it does for Windows. Netop Remote Control software supports macOS and our iOS apps let your service desk agents remotely support end-users from their iPads, iPhones and other devices.

Current Platform Versions

For a complete list of Mac operating systems and supported versions by Netop, refer to the list below. 

Netop Host Platform: 32 & 64-bit

  • Mac OS X version 10.15 (Catalina) 64-bit exclusive
  • Mac OS X version 10.14 (Mojave)
  • Mac OS X version 10.13 (High Sierra)
  • Mac OS X version 10.12 (Sierra)
  • Mac OS X version 10.11 (El Capitan)

Netop Guest Platform: 32 & 64-bit

  • Mac OS X version 10.14 (Mojave)
  • Mac OS X version 10.13 (High Sierra)
  • Mac OS X version 10.12 (Sierra)
  • Mac OS X version 10.11 (El Capitan)

Processor

Intel

Disk Space

  • For the Guest a minimum of 32 MB
  • For the Host a minimum of 51 MB

Video

Any supported by Mac OS X

Communications

  • TCP/IP (TCP): As supported by the operating system
  • TCP/IP (UDP): As supported by the operating system (Host only)
  • HTTP: As supported by the operating system (Host only)
  • WebConnect: HTTP and/or TCP as defined by your WebConnect service

Legacy Platform Versions

OS|Component

CPU

Last Supported version (Guest)

Last Supported version (Host)

Mac OS 10.6

32-bit and 64-bit

12.21

12.21

Mac OS 10.5

32-bit and 64-bit

12.21

12.21

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