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Netop Remote Control Portal: Error Codes

This articles lists the error codes which might display within the Netop Portal.

Please note that the error codes in the range 20001- 20015 is meant for people familiar with SAML and Active Directory who are trying to troubleshoot issues their users are seeing while trying to log into the Netop Portal.

Error code

Description

Action point

4002

The device has not been enrolled into the Netop Portal.

Contact the account administrator for device enrollment.

4108

The device is pending enrollment.

Contact the account administrator for device enrollment.

4109

The deployment package associated with the Portal account has been revoked.

Contact the account administrator.

4216

A deployment package has not been created (or it has been removed) for the Portal account; therefore, enrollment key does not exist.

Contact your account owner and/or account administrator and ask him to create a deployment package and provide you with the enrollment key.

4301

The deployment package is no longer active when the enrollment is performed. A deployment package needs to be active and valid during enrollment, for the enrollment to succeed.

Contact your account owner and/or account administrator for more information.

4302

The deployment package is expired when the enrollment is performed. A deployment package needs to be active and valid during enrollment, for the enrollment to succeed.

Contact your account owner and/or account administrator for more information.

4303

The deployment package has been revoked prior the enrollment. A deployment package needs to be active and valid during enrollment, for the enrollment to succeed. A revoked deployment package cannot be used anymore for enrolling devices and all enrolled devices need to be re-enrolled with a new enrollment key.

Contact your account owner for more information.

4304

The deployment package has reached its installation limit when the enrollment is performed. A deployment package needs to be active and valid during enrollment, for the enrollment to succeed. The number of installations cannot be modified once the deployment package has been created.

Contact your account owner and/or account administrator for more information.

4305

The deployment package is not valid yet when the enrollment is performed. A deployment package needs to be active during enrollment, for the enrollment to succeed.

Contact your account owner and/or account administrator for more information.

4802

This error occurs when upgrading an existing installed device that hasn't been registered yet in the Netop Portal and the user defined in the communication profile is not allowed to enroll devices.

Contact your account owner and/or account administrator for more information.

20001

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20002

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20003

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20004

The certificate used for setting up the ADFS integration is expired.

 

20005

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20006

Missing a mandatory attribute from ADFS.

Check the KB article for the list of mandatory fields.

20007

We could not retrieve the domain identifier.

Please make sure you have set the correct claim rules and replaced the id with your domain identifier. Check the KB article for the list of claim rules.

20009

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20010

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20011

Missing username attribute from ADFS.

Check the KB article for the list of mandatory fields.

20012

Missing email attribute from ADFS.

Check the KB article for the list of mandatory fields.

20013

Missing first name attribute from ADFS.

Check the KB article for the list of mandatory fields.

20014

The ADFS method is inactive

Make the ADFS method active from your Portal account under Account > Configuration.

20015

Missing last name attribute from ADFS.

Fill in last name attribute in ADFS.

30007

This error occurs when upgrading a device and the user defined in the communication profile does not exist or the credentials are incorrect.

Contact your account owner and/or account administrator for more information.

61000

 

Contact Netop support.

61001 Indicates that during a bind operation an invalid LDAP configuration was provided. Contact your acccount owner to verify the LDAP server settings defined in the LDAP authentication method.
61002 Indicates that the ldap_unbind function failed freeing resources associated with an LDAP session. Contact Netop support.
61003 Indicates that invalid LDAP admin credentials (username and password) were entered in the LDAP authentication method >LDAP server settings. Contact your acccount owner to verify the LDAP authentication credentials defined in the LDAP authentication method.
61004 Indicates that the bind operation failed identifying a user to the LDAP due to incorrect distinguished name of the entry used to bind  or password, or the password is incorrect because it has expired, intruder detection has locked the account, or another similar reason. Contact your acccount owner to verify the LDAPserver settings in the Portal against invalid user credentials.
61005 Cannot establish the connection to the LDAPS server. Make sure that the LDAP Server is visible from the Internet.
61006 Missing username attribute from LDAPS. Fill in the username field in LDAP for the current user.
61007 Missing email attribute from LDAPS. Fill in email attribute in LDAP for the current user.
61008 Missing first name attribute from LDAPS. Fill in first name attribute in LDAP  for the current user.
61009 Missing last name attribute from LDAPS. Fill in last name attribute in LDAP  for the current user.
61010 Missing user DN attribute from LDAPS. Fill in user DNl attribute in LDAP  for the current user.
61011 Missing group DN attribute from LDAPS. Fill in group DN attribute in LDAP  for the current user.
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