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Netop Remote Control Portal: Error Codes

This article is meant for people familiar with SAML and Active Directory who are trying to troubleshoot issues their users are seeing while trying to log into the Netop Portal.

Error code

Action point

20001

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20002

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20003

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20004

The certificate used for setting up the ADFS integration is expired.

20005

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20006

Missing a mandatory attribute from ADFS. Check the KB article for the list of mandatory fields.

20007

We could not retrieve the domain identifier. Please make sure you have set the correct claim rules and replaced the id with your domain identifier. Check the KB article for the list of claim rules.

20009

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20010

The message we got back from ADFS is not in the right format.

Make sure you are using ADFS 2.0 or later and you have gone through the installation steps here. Otherwise, please contact Netop support.

20011

Missing username attribute from ADFS. Check the KB article for the list of mandatory fields.

20012

Missing email attribute from ADFS. Check the KB article for the list of mandatory fields.

20013

Missing first name attribute from ADFS. Check the KB article for the list of mandatory fields.

20014

The ADFS method is inactive. Make it active from your Portal account under Account > Configuration.

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