Learn how to make Live Guide data available in Google Analytics and how to set up Analytics to view Live Guide data only.Google Analytics is a free service offered by Google that generates detailed statistics about the visitors to your web site. By... Read More

This document describes how you can add a call button that you implemented in Live Guide to your Facebook page.The call button is added using an iFrame application that you create using Facebook Developer Application and requires that you are... Read More

This document aims to help Live Guide system or network administrators ensure optimal Live Guide performance; the document briefly explains why Quality of Service is essential for audio and video optimization as well as connections to the Live Guide... Read More

This guide describes how system administrators should configure Netop Live Guide and gives a brief overview of operator options.System administrators are the users who have full access to all features so that they can set up the system. In the... Read More

The Netop Live Guide call center is your interface to manage contacts from customers who click a button on your company Web site because they want to get in touch with a company representative for information or for assistance.Each customer contact... Read More

With Netop Live Guide you can choose to define proactive chat to have Live Guide ask a browsing customer whether the customer needs assistance.Before you can define proactive chat, you need to make sure that you have: Created a department. Added... Read More

This document focuses on Netop Live Guide system architecture and on system security and is intended for IT managers and system administrators. Read More

Live Guide provides an easy way to export data into various formats.The exported data can then be imported into other systems, like for example Customer Relationship Management systems, and be further processed in already existing company flows.This... Read More

When Adobe released the latest Flash Player upgrade an issue was introducedin the Internet Explorer version of the software, which does not allow flashapplications to understand when the customer clicks inside the application. This issue affects... Read More

Live Guide can easily be integrated into various eCommerce platforms.Magento is an example of a widely used eCommerce platform and the attached article describes the steps required to have a Live Guide call button available on a site powered by... Read More

If you are trying to connect to Live Guide Operator Console and cannot log on (as seen in attached screenshot), you will need to update your Adobe Flash Player to the latest version.You can get the latest Flash Player from this URL http://get.adobe... Read More

During a text or audio chat the customer might ask for assistance that requires the customer representative to be able to see the customer’s screen or even control the customer’s pointer. In such scenarios the customer representative can... Read More

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used by websites that you visit to send state information to your browser and by the browser to return state information to the website. The state information can for example... Read More

Adding a link to Live Guide chat on your Google+ pageIf you have a Google+ page that you use to connect with customers you can add a Live Guide link that enables your customers to chat with you directly from Google+.This article explains:How to... Read More

When transmitting audio and video over the Internet you can choose whether the transmission should be encrypted or not as well as the level of encryption used. This is set from Settings > Security > A/V encryption.The options are None, Low... Read More

Applies to:  Live GuideThe following are the system requirements for the various modules of Netop Live Guide: Live Guide Operator Console Recommended hardware (minimum):•Pentium4 1.6Ghz/1GB RAM•Mac G4 1.33Ghz/1GB RAMRecommended... Read More

You can set up Live Guide to work directly from Google AdWords either as an Ad Destination URL or as a Site Extension URL. Learn how in the attached article. Read More

Live Guide customer data can be pulled and presented in different output formats; the Calls report is useful for providing an overview of all logged customer data and the Forms report shows data which has been collected through forms pushed to... Read More

In Live Guide you can use forms to collect data or input from customers at different times: before a chat is begun, during chat, after a chat and when the chat button is in offline mode. The form input is available to Live Guide operators and can be... Read More

This document describes how you can add a chat button thatyou implemented in Live Guide to your Microsoft SharePoint site.You can add a chat button to a single page or you can chooseto add it to a master page to make the chat button available on all... Read More