The ServiceNow integration enables technicians to remote control machines with the click of a button from within the open incidents, increasing the incidents first-time resolution.
In order for technicians to use the integration, the administrators need to:
For detailed information on how to install and configure the integration, see the guide below.
Article Number: 467
Posted: Wed, Nov 15, 2017 10:25 AM
Last Updated: Wed, Nov 15, 2017 10:25 AM
Online URL: http://kb.netop.com/article/netop-remote-control-servicenow-integration-guide-en-467.html