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Documentation & Guides Articles  Subscribe
WebConnect 3 Migration Guide (EN)
Published on Tue, Aug 23, 2016
The Netop WebConnect 3 service is a highly secure web-based solution consisting of a Connection Manager that serves as a meeting hub for the Netop Guests and Hosts, and at least one Connection Server that routes the traffic between the Guests and the... Read More
Whitelisting applications (EN)
Published on Thu, Jun 14, 2018
Through whitelisting, a user remote controlling the Host will only be able to see and control the whitelisted applications. Both keyboard and mouse will not be transmitted to other applications except to the whitelisted ones and any non-whitelisted a... Read More
Netop Remote Control: ServiceNow Integration Guide (EN)
Published on Wed, Nov 15, 2017
The ServiceNow integration enables technicians to remote control machines with the click of a button from within the open incidents, increasing the incidents first-time resolution.In order for technicians to use the integration, the administrators ne... Read More
Netop Guest for Android User’s Guide (EN)
Published on Tue, Jan 31, 2017
Netop Mobile includes two apps:Netop Host: Enables the mobile device to be remote controlled and interacted with in other ways from a computer or device running Netop Guest.Netop Guest: Enables the mobile device to remote control and interact with a ... Read More
Netop Remote Control Administrator’s Guide (EN)
Published on Tue, Mar 29, 2011
This Netop Remote Control Administrator's Guide supplements the Netop Remote Control User's Guide and contains the following chapters:Netop Security ManagementNetop GatewayNetop Name ManagementAdvanced Tools Read More
Netop Remote Control User’s Guide (EN, DE, FR)
Published on Tue, Mar 29, 2011
Netop Remote Control comprises the following modules:Netop Guest: Enables the computer user to remote control and interact with another computer running a Netop Host or extended Host.Netop Host: Enables the computer to be remote controlled and intera... Read More
Netop Remote Control Installation and Operation Linux and Mac (EN)
Published on Tue, Mar 29, 2011
Netop Remote Control on other operating systems The current guide explains how to install Netop Remote Control on a number of operating systems other than Microsoft Windows. Generally Remote Control features and functions work the same way regardless... Read More
Netop Pack’n Deploy User’s Guide (EN)
Published on Tue, Mar 29, 2011
Netop Pack'n Deploy enables you to create a customized Netop Remote Control or Netop School module setup (Pack) and install the module in this customized setup on multiple remote computers (Deploy) or silently on a local computer (Silent). It is... Read More
Netop Remote Control Quick Installation Guide (EN)
Published on Tue, Mar 29, 2011
Netop Remote Control consists of two basic modules: Netop Guest running on one computer can connect to Netop Host running on another computer to remote control the Host computer. Install Netop Guest on computers that will be remote controlling and N... Read More
Netop OnDemand Pack’n Deploy Guide (EN)
Published on Mon, Apr 18, 2011
Netop OnDemand Pack'n Deploy is a free utility that allows you to create, customize and deploy a Netop OnDemand Host. When configuring the Netop OnDemand Host with this utility, you will be able to specify which Netop WebConnect URL and associat... Read More
Netop Remote Control: Secure tunnel for remote application port access and control
Published on Tue, Feb 14, 2012
The Tunnel establishes a secure connection between the Guest and Host and allows application ports to be redirected from the Host to the Guest through the Tunnel. This allows the Guest to run local applications while interacting with the connect... Read More
Large Screen Service Desk Monitoring Dashboard
Published on Tue, Jan 17, 2017
IntroductionAs a service desk manager you may wish to have a nice status overview of a number of selected servers. In your service desk office you can place a large dashboard with information gathered from a number of remote servers so that you can q... Read More
Netop Remote Control Mobile and Embedded Installation Guide - Host (EN)
Published on Tue, Mar 29, 2011
This guide explains how to install Netop Mobile. You can install Netop Mobile on a mobile device either from a desktop computer or from a web server that stores Netop Mobile installation files. To install Netop Mobile from a desktop computer, you mus... Read More
Netop WebConnect Installation Guide (EN)
Published on Mon, Feb 6, 2012
The Installation Guide describes how to install Connection Manager and configure the database, and how to configure Connection Manager. Read More
Netop Remote Control Mobile and Embedded User’s Guide - Host (EN)
Published on Tue, Mar 29, 2011
DISCLAIMERThis product is discontinued and will be terminated as of 29.08.2020. Starting with September 23rd 2019, the Netop Portal provides support for the Android & Windows based mobile devices and is available as a subscription. Learn more abo... Read More
Netop Remote Control Portal User’s Guide (EN)
Published on Tue, Jan 20, 2015
Netop Remote Control Portal is a browser-based interface allowing users to manage users, view connected devices, do remote sessions, and review audit log trails using a support console that does not require any kind of installation.This guide is int... Read More
Netop Mobile iOS Guest Guide
Published on Thu, Jun 6, 2013
Netop Remote Control Mobile allows support staff and system administrators to gain secure remote access to the enterprise and provide real-time screen transfer and control over the keyboard and mouse of any machine running a compatible version of Net... Read More
Netop Security Server Installation Guide (EN)
Published on Fri, Mar 31, 2017
The document attached at the bottom of this article walks you thought the installation of Netop Security Server and integration with an SQL database and the Active Directory, ensuring functionality with Netop components. Read More
Netop Host For Android User’s Guide
Published on Thu, Dec 19, 2013
Android Host enables devices running Android to be remote controlled and interacted with in other ways from a computer running Netop Guest. Read More
Netop Mobile For Android Installation Guide
Published on Mon, Dec 16, 2013
Android Host enables devices running Android to be remote controlled and interacted with in other ways from a computer running Netop Guest. Read More
Netop OnDemand for iOS
Published on Thu, Mar 5, 2020
Netop OnDemand is available for iOS devices version 13, 14 or higher and IPadOS devices version 14 or higher. With Netop Remote Control OnDemand for iOS you can provide secure remote support over the Internet. Through the Netop Portal, a technician c... Read More
Netop Host on macOS shows "unknown" IP address
Published on Thu, Apr 12, 2018
In some cases, a Host installed on Mac cannot bind to the network adapter, resulting in "unknown" being displayed in the Address field in the Host GUI. The same can happen also to the Guest module, causing it to fail connecting to any Host. This beha... Read More
Install script for the Netop Host on a Linux device
Published on Fri, Nov 20, 2020
This article is intended to guide the user through the steps required to create an automatic install script for the Netop Host on a Linux device.Users can create the following Linux install script to automatically install the Netop Host on a Linux de... Read More
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