Minor disruptions during Netop Portal system improvements

During the Netop Portal updates, when “minor disruptions” are mentioned, the following things can be impacted:

  • Users who are logged into the Netop Portal interface are going to get disconnected from the real-time connection to the Portal service (the list of devices and sessions won't update automatically, no notification when a new session is present, etc). The connection reconnects automatically (random delay between 30 - 120 seconds + retry delay if the service gets overwhelmed).
  • Hosts get disconnected. They reconnect automatically (random delay between 30 - 120 seconds + retry delay if the service gets overwhelmed).
  • Guests are disconnected from the Netop Portal services. They do not reconnect automatically. In order to reconnect, it is necessary that the Guest user restarts the Guest or logs out & logs in the Netop Portal communication profile.

NOTE: The above items only take place if the account is configured to use the new Connection Manager.

Posted - Wed, Feb 24, 2021 2:34 PM.
Online URL: https://kb.netop.com/article/minor-disruptions-during-netop-portal-system-improvements-535.html