Netop Remote Control: Mac Technical Specifications

To accommodate all your end-users - especially if supporting BYOD initiatives - your remote control solution needs to offer the same support for Mac as it does for Windows. Netop Remote Control software supports macOS and our iOS apps let your service desk agents remotely support end-users from their iPads, iPhones, and other devices.

Current Platform Versions

For a complete list of Mac operating systems and supported versions by Netop, refer to the list below.

Netop Host Platform: 64-bit

Mac OS X version 11 (Big Sur)
Mac OS X version 10.15 (Catalina)
Mac OS X version 10.14 (Mojave)
Mac OS X version 10.13 (High Sierra)

Netop Guest Platform: 64-bit

Mac OS X version 11 (Big Sur)
Mac OS X version 10.15 (Catalina)
Mac OS X version 10.14 (Mojave)
Mac OS X version 10.13 (High Sierra)

Processor

Intel

Disk Space

For the Guest a minimum of 32 MB
For the Host a minimum of 51 MB

Video

Any supported by Mac OS X

Communications

TCP/IP (TCP): As supported by the operating system
TCP/IP (UDP): As supported by the operating system (Host only)
HTTP: As supported by the operating system (Host only)
WebConnect: HTTP and/or TCP as defined by your WebConnect service

Legacy Platform Versions

OS\|Component	CPU	Last Supported version (Guest)	Last Supported version (Host)
macOS 10.12	64-bit	12.76	12.83
macOS 10.11	64-bit	12.76	12.83
Mac OS 10.6	32-bit and 64-bit	12.21	12.21
Mac OS 10.5	32-bit and 64-bit	12.21	12.21

Article Number: 417
Posted: Fri, Oct 30, 2015 9:15 AM
Last Updated: Wed, Jul 28, 2021 7:37 AM

Online URL: https://kb.netop.com/article/netop-remote-control-mac-technical-specifications-417.html