Netop Remote Control: ServiceNow Integration Guide (EN)

The ServiceNow integration enables technicians to remote control machines with the click of a button from within the open incidents, increasing the incidents first-time resolution.

In order for technicians to use the integration, the administrators need to:

1. Make sure that the ITSM has the Incidents plugin installed.
2. Get the Netop Remote Control app from the ServiceNow store, from here.
3. Install the app.
4. Configure incidents.

For detailed information on how to install and configure the integration, see the guide below.

Article Number: 467
Posted: Wed, Nov 15, 2017 10:25 AM
Last Updated: Wed, Nov 15, 2017 10:25 AM

Online URL: https://kb.netop.com/article/netop-remote-control-servicenow-integration-guide-en-467.html