The Vision thumbnails show 1/8th of the screen over and over again in the Dashboard

Applies to: Vision versions 6.9.0 or higher, Vision Pro 7.3 or higher

Occasionally you will note a behavior where 1/8th of the student screens will display 8 times in the thumbnail (basically it tiles the portion of the screen it received). You can fix this error by going to the registry key:

HKEY_LOCAL_MACHINE > SOFTWARE > Netop > Vision6 > Configuration > Supervision

And change the ScreenShotStripes property from 8 to 1 then restart the teacher machine. That should usually resolve the issue. If not, please contact technical support.

Article Number: 51
Posted: Mon, Jan 31, 2011 4:07 PM
Last Updated: Wed, Mar 11, 2015 7:37 PM

Online URL: https://kb.netop.com/article/the-vision-thumbnails-show-1-8th-of-the-screen-over-and-over-again-in-the-dashboard-51.html